Refund policy

Returns & Refunds

We want you to love what you receive.

If something isn’t right, you may request a return within 30 days of delivery.

To be eligible for a return:
    •    Items must be unused and in original condition
    •    Items must be returned in original or equivalent packaging

Non-returnable items include:
    •    Limited or first-run editions
    •    Custom or personalized items
    •    Items damaged due to misuse or normal wear

Refunds
Once your return is received and inspected, we’ll notify you of approval or rejection.
Approved refunds will be issued to the original payment method within 5–10 business days.

Shipping
    •    Return shipping costs are the responsibility of the customer
    •    Original shipping charges are non-refundable
    •    If an item arrives defective or incorrect, we’ll make it right

Exchanges

We currently do not offer direct exchanges. Please return the item and place a new order.

Defect Clause

Minor surface variations may occur due to the manufacturing process and are not considered defects.

To start a return, contact us at bigkidcorp@outlook.com.